Refund Policy
1. 30-day money-back guarantee
If you are not satisfied with NuLevels Premium or Premium Family within 30 days of your purchase, contact support@nulevels.health for a full refund of the $29.99 or $39.99 one-time charge. No questions asked.
2. No recurring charges
Paid plans are a single one-time charge that grants one year of access. There are no monthly or recurring charges and no auto-renewal. You are charged once, at purchase, and will not be charged again unless you choose to buy another year.
3. No subscription to cancel
Because your purchase is a one-time charge, there is no subscription to cancel. Your paid access simply runs for the year you purchased. At the end of that year, your account reverts to the free tier unless you choose to purchase another year. To stop using paid features early you can do so at any time; no cancellation step is required, and no future charges will occur.
4. Tier upgrades
If you upgrade from Premium to Premium Family during your year of access, you pay the one-time difference between the two prices. There is no recurring charge for the upgrade.
5. Billing Errors and Technical Issues
If you experience a billing error or a technical issue that prevented you from accessing paid features, contact support@nulevels.health within 7 days. We will review the issue and, at our discretion, offer a partial or full refund, a credit, or an extension to your access.
6. Failed Payments
Because paid plans are a one-time charge, there are no recurring renewal payments that can fail. If your payment does not go through at purchase, the charge does not complete and you are not granted paid access until a successful payment is made.
7. Chargebacks
If you have a dispute about a charge, please contact support@nulevels.health first. We work in good faith to resolve billing issues. Filing a chargeback before contacting us may result in account suspension.
8. Account Deletion
Letting your paid access lapse is different from deleting your account. To delete your account and personal data, email privacy@nulevels.health. See our Privacy Policy for details.
9. Changes
We may update this Refund Policy from time to time. We will notify you of material changes. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.
10. Contact
Questions? Email support@nulevels.health.
NuLevels Health, Inc.
Delaware C-Corporation