Refund & Cancellation Policy
1. 30-day money-back guarantee on the setup fee
If you are not satisfied with NuLevels Premium or Premium Family within 30 days of your initial purchase, contact support@nulevels.health for a full refund of the $29 or $39 setup charge. No questions asked.
2. Monthly recurring charges
Monthly recurring charges begin in Month 7 ($4.99 per month for Premium or $7.99 per month for Premium Family). The month already charged is not refundable, but you can cancel anytime to stop future charges. Cancellation takes effect at the end of the current billing period; you retain access through that date.
3. Cancellation
You can cancel your NuLevels subscription at any time:
- From your account: Settings → Manage Subscription → Cancel
- By emailing support@nulevels.health
Cancellation takes effect at the end of the current billing period. At the end of that period, your account reverts to the free tier.
4. Tier upgrades
If you upgrade from Premium to Premium Family, Stripe automatically prorates the difference and charges it immediately. There is no separate setup fee for the upgrade.
5. Billing Errors and Technical Issues
If you experience a billing error or a technical issue that prevented you from accessing paid features, contact support@nulevels.health within 7 days. We will review the issue and, at our discretion, offer a partial or full refund, a credit, or an extension to your subscription.
6. Failed Payments
If a renewal payment fails, we will attempt to charge your payment method again over several days. If payment continues to fail, your subscription will be suspended and your account will revert to the free tier. You will not be charged for the renewal period in this case.
7. Chargebacks
If you have a dispute about a charge, please contact support@nulevels.health first. We work in good faith to resolve billing issues. Filing a chargeback before contacting us may result in account suspension.
8. Account Deletion
Cancelling your subscription is different from deleting your account. To delete your account and personal data, email privacy@nulevels.health. See our Privacy Policy for details.
9. Changes
We may update this Refund Policy from time to time. We will notify you of material changes. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.
10. Contact
Questions? Email support@nulevels.health.
NuLevels Health, Inc.
Delaware C-Corporation